Your Support, Your Way
Explore Manage Right’s range of IT support models each designed to give you the flexibility and control you need. Choose the level of support that best fits your organisation.
If you require something outside of our standard models, please contact us or take a look at our other services pages.
Step 1 – Select the Support Plan below that fits you.
Remote Care
Inclusions
- Unlimited remote support (Mon–Fri, 9–5)
- Helpdesk / ticketing
- Remote monitoring & patching
- Standard SLA (4 hrs)
- Monthly reporting
Exclusions
- Onsite visits
- Out-of-hours
- Project work (inc changes to servers)
- Compliance & advanced security
- Licensing (MS, AV, etc.)
Business Care
Inclusions
Everything in Remote Care, plus:
- 1x scheduled onsite visit per month
- Standard SLA (2 hrs)
- Quarterly IT review
- Account manager check-in
Exclusions
- Additional onsite visit
- Out-of-hours
- Project work (inc changes to servers)
- Compliance & advanced security
- Licensing (MS, AV, etc.)
Premium Care
Inclusions
Everything in Business Care, plus:
- 2x scheduled onsite visit per month
- Priority 1-hour SLA
- Proactive maintenance
- Bi-monthly strategy review
- Trusted Purchase Support
Exclusions
- Additional onsite visit
- Out-of-hours
- Project work (inc changes to servers)
- Compliance consultancy
- Licensing (MS, AV, etc.)
Step 2 – As part of your initial consultation we will identify your Environment Complexity
| Level | Example Fee (£/month) | Description |
| Level 1 – Simple | £150.00 | Single office, cloud first, minimal infrastructure |
| Level 2 – Moderate | £400.00 | 1-2 servers/SAN, firewall, basic infrastructure |
| Level 3 – Complex | £1,200.00 | Multiple servers, VPNs, complex infrastructure |
| Level 4 – Enterprise | £2,000.00 | Multi-site – Complex infrastructure, compliance – heavy |
All tiers include basic management of hardware, infrastructure and cloud systems. If your systems are in need of an update to meet certain standards we will let you know during our initial consultation. To gain access to additional management support please see our “Optional Support Plan Extras”(below)
Step 3 (Optional) – Support plan extras to provide you with the full support you need.
Backup & Recovery
Bespoke Disaster Recovery Policy, monthly Backup & Recovery tests and documented compliance. (Software costs not included)
Priority SLA
2-Hour response time for all tickets between 8-5 Mon-Sat
Tech Strategy Retainer
Quarterly business and tech roadmap sessions
Trusted Purchasing Support
Non biased support with technical software and hardware purchases with the “IT EGO” removed. The right purchase tailored for you.
Cyber Confidence Pack
Device configuration to Cyber Essentials Standards and bespoke Cyber Security Policy
Cloud Infrastructure Development
Development of you current cloud infrastructure and cloud security (either Microsoft 365 tenancy or Google Workspace tenancy)
Intune Infrastructure Development
Development of you current Intune infrastructure and security
ICO Cyber Compliance Pack
Update and compliance policy management to meet ICO Cyber Investigations requirements, includes device updates, software updates and patch management. Also includes MFA management through Microsoft 365/Google Workspace and review of 3rd party cloud access.
Desktop/EPOS Device Management
Full desktop support from Anti virus to web filtering or a Laptop to your EPOS Devices we have it covered.
Let us know what your requirements are and we will provide you with an initial quote.
If you want to discuss your organisation requirements first, please reach out.
At Manage Right, clarity matters.
We believe you should always understand the support you’re getting and what it costs. No jargon, no hidden fees, and no IT ego.
Our approach is built on transparency, honesty, and genuine care for the people we support.
We specialise in helping small businesses and the education sector, providing realistic, cost-conscious IT solutions that actually work for those on the ground.
Our support structure is designed with you in mind, but we also know every organisation is different. Talk to us about what you need we’re here to listen and to deliver support that truly fits.